Miriam Porter, a TikTok travel blogger who goes by @TheKindTraveler, was on a flight from Toronto, Canada, to Frankfurt, Germany, when the incident occurred.
In a viral TikTok video that has been viewed more than 1.2 million times, Porter explained that he ordered several vegan meals during the more than 10-hour flight, but went hungry as he was only served water.
“POV: You are on an Air Canada flight for over 10 hours and order vegan meals,” her post begins.
The video then shows footage of his first “meal” flying, a bottle of water. For “meal 2”, she showed a napkin with nothing on it.
Porter says he was eventually given some food, but it was a makeshift dish that a flight attendant made from leftover business class trays.
In the comments, he wrote: “Thanks to the kind flight attendant who got me fruit and bagels from business class.”
He added: “I love fruit but I also like full meals!”
Passengers can choose from a selection of “special meals” in advance on Air Canada flights, ranging from vegetarian meal options to diabetic, kosher and vegan alternatives.
“Special meals are available in all classes of service on all flights where meal service is offered (except on flights offering Air Canada Bistro service),” the website explains.
“We will not be able to guarantee that your special meal request can be served if it is submitted less than 24 hours before the first flight on your itinerary.”
However, Porter assured that his request was made “well in advance and confirmed (many times)”.
“This has happened many times unfortunately. I always order ahead and bring my own food just in case. But this time it was impossible,” she recounted.
His post has been inundated with comments from users, with some asking why he didn’t bring his own food this time.
“I always bring my own food just in case, but I had a 24 hour delay and couldn’t get takeout,” she replied in the comments.
Air Canada assures: “You can bring your own snacks and food on board, or purchase food and beverages at the airport before your flight; just be sure to purchase beverages after you’ve gone through security and be aware of the limitations on bringing food through US pre-clearance when traveling to the US.”
Porter described the situation as “annoying,” especially since she was already running late and “trying to get home with little food.” He added that it took him two days to get home from Berlin.
The Independent has contacted Air Canada for comment.