blocking devices not connected to the same WiFi network will only apply to three countries and Mexico is not included

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Netflix modified its help center in Mexico and included its new rule against account sharing: that users must connect their devices at least once every 31 days to the account’s WiFi network to avoid lockouts. A day later, this February 1, Netflix has clarified to Xataka Mexico that the information erroneously appeared on the site dedicated to Mexicosince the measure for now will only be adopted for three countries.

For a brief moment yesterday, an article from our Help Center containing information applicable only to Chile, Costa Rica and Peru appeared on other countries’ websites. We have already updated the information“said a Netflix spokesperson.

The information appeared not only in Mexico, but also in Spain, as reported by our colleagues of Genbeta.

Without a trace

As part of the rule and according to the text that no longer appears on the Mexico site, Netflix also acknowledged that it would periodically review IP addresses, although it did not elaborate further. To avoid lockouts, users had to make sure to play at least one title from the account holder’s WiFi network once every 31 days.

In the help center for Mexico no trace of previously published information is left. Now it is read that users will be able to continue using the platform without having to verify a device and mention is made that, in case of being away from home associated with the Netflix account for an extended period of time, verification may occasionally be requested the device. Verification consists of providing a four-digit verification code that is provided to the email or phone number associated with the account holder.

Netflix has not provided details on whether the rule will eventually apply to Mexico. The only certain thing is that as part of the fourth quarter 2022 results presentation, Netflix assured that it intends to start ending passwords towards the end of the first quarter of 2023, that is, March or April. Although the company estimates that it will have a rise in account cancellations, it also anticipates that this will be the best way to increase revenue in the medium and long term.

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